Return process

Did you order the wrong product, or doesn't it meet your expectations? You can easily return the products to us within 14 days of receipt. For a full refund, it's important that you return the product in its original condition and undamaged. Make sure the product is properly and securely packaged for the return shipment. If we receive the product damaged or incomplete, we may deduct an amount from the refund.

Send an email with your order number and any comments to sales@navacqs.com, and we'll send you the return label along with further instructions.

Once the goods are returned and inspected, the purchase amount will be refunded within 2 weeks (14 days). Navacqs will refund all payments made by you without delay, and in any case within 14 days of the day on which you notify us of the withdrawal. Unless Navacqs offers to collect the product itself, we may withhold reimbursement until we have received the product, or until you have shown that you have returned it, whichever comes first. Navacqs uses the same payment method for the refund that you used, unless you agree to a different method. The refund is free of charge for you.

You can also use the European Model Withdrawal Form to return your order. You can download the form by clicking the link below:

Download the European Model Withdrawal Form

Navacqs prefers to receive returned items in the original packaging in which you received the goods. Of course, you can also return the products in your own packaging.