Yes, as soon as your package leaves our warehouse, you'll receive an email from us with a tracking number.
Customer Service
Navacqs Service
A little better every day than the day before. With love, energy and passion for the craft. We know exactly what our impact is on the end result, and we take that seriously, even if we don't always take ourselves too seriously.
The best products deserve the best service, and that only works with attention: attention to the product, to the question behind it, and to the person asking it.
Have a question, a doubt, or just a good idea? Feel free to call or email us. And if you happen to be in the area, the coffee's ready and we'd love to have you stop by.
For our readers in a hurry, we've already answered the most frequently asked questions below. Maybe your question is already in there. If not, we'd love to hear from you directly. Pick your own route :)
Yes, no problem at all! Samples are available for every seal, so you can test them yourself.
If you'd like to return something, please always contact our customer service first. We're happy to help you through the exchange process. If the goods were delivered incorrectly or damaged, we'll arrange to have them picked up.
That's not supposed to happen! Was the content damaged as a result? Send an sales@navacqs.com with a photo and your order number, and we'll send you the return label along with further instructions.
If you order on business days before 4 PM, your goods will be delivered the next business day. You can also specify your preferred delivery day yourself at checkout in our webshop, or let us know by email. Of course, it's also possible to pick up your goods from us in Rotterdam on your preferred date. Larger shipments delivered on pallets take 1–2 business days.
Yes, you can. You can specify your preferred delivery date via our webshop. This is also possible by email at sales@navacqs.com or by phone at +31 (0)10-495 0000.
For shipping parcels, we work with UPS. For larger shipments, pallets are delivered by Transmission. Of course, you're also welcome to pick up your shipment from our warehouse in Rotterdam, the Netherlands.
Yes, you're very welcome to. Our warehouse in Rotterdam is open on business days from 8:30 AM to 5:00 PM. The address is Albert Plesmanweg 107a, 3088 GC, Rotterdam in the Netherlands.
Our account details are:
Bank: Rabobank
Account: 39.93.77.468
BIC: RABONL2U
IBAN: NL22RABO0399377468
You can pay using the following payment methods:
iDEAL
Credit card
Advance payment
Klarna
PayPal
Unfortunately, paying by card or cash at our warehouse isn't possible. We're happy to help you place your order through the webshop instead, where you can choose from several payment methods.
